Don't wait for mental health guidance that can change your life.
Genomind® is the smarter way to get mental health treatment. Our leading test combined with our expert guidance is designed to help your clinician more quickly identify a personalized treatment plan. We are here to help make the process as easy and fast as possible.
Payment may vary depending on patient coverage.*
Commercial Insurance, Employer, or Medicare Advantage: These insurers may expect you to cover a portion of the test cost. If your cost will be more than $325, we will contact you before processing your test.
Medicare, Medicaid and Managed Medicaid: If you have a Medicaid or a Managed Medicaid Plan, your cost will be $0 since there is no co-payment or deductible associated with laboratory testing in these programs.
Uninsured: Genomind® offers a self-pay option that is 100% HSA/FSA Eligible, which can be used to cover the charge for the test. Please contact us to find out more information.
*If you live outside of the US or have other plans, please contact us at 877- 895-8658 to find out how we can help.
Please contact our office at 877.895.8658 to discuss billing or any health insurance-related questions.
If you have received a statement from Genomind, CLICK HERE to pay.
Express Online Payment Step-by-Step Process
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STEP 1: YOUR SAMPLE IS COLLECTED AND THE CLINICIAN SUBMITS YOUR PAPERWORK
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STEP 2: YOUR CLINICIAN WILL SEND YOUR SAMPLE TO THE GENOMIND® LABORATORY
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STEP 3: OUT-OF-POCKET PAYMENT IS REQUESTED → EXPRESS ONLINE PAYMENT NOW AVAILABLE
- Once the sample is received by Genomind® with all required information, an email will be automatically sent to you with instructions on how to pay. Most commercial insurance holders are responsible for $325 or less.
- Payment is requested prior to processing your sample.
GENOMIND® EXPRESS ONLINE PAYMENT
- Your FSA(Flexible spending account) or HSA can cover 100% of Genomind service
- An easy and fast way to pay online vs ‘snail mail’ bills
- Shows your expected out-of-pocket costs upfront
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STEP 4: YOUR SAMPLE IS PROCESSED
- Most results are reported in less than 3 business days, the fastest in the industry.
- Once your sample is processed, you will receive a notification letter from Genomind® in the mail informing you that a claim has been filed with your insurance company.
REVIEW EXPLANATION OF BENEFITS (EOB)
- Your health plan will determine whether the genetic testing is covered by insurance and, if so, how much it will reimburse for the service.
- NO ACTION IS REQUIRED on an EOB – this is NOT a bill.
- If you receive a check from your insurance plan, please call us to walk through the process of forwarding payment to Genomind®
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STEP 5: APPEAL OF COVERAGE
- If coverage is denied or only part of the test is covered by the insurance company, Genomind® may appeal the coverage decision on your behalf. In some cases, Genomind® may send you a form that requires consent for us to appeal on your behalf. IMPORTANT: You are only responsible for bills received from Genomind®.
- If an appeal is filed on your behalf, you will receive and EOB after each appeal.
- If you meet your maximum out-of-network deductible or your insurance covers the cost of the test in full, you may be eligible for a refund of the amount paid to Genomind® for your out-of-pocket costs
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PLEASE NOTE: We can only hold test for a max of 21 days, awaiting payment.
To review our full payment policy please click here.
If you have any questions or concerns about the billing process please reach out to our customer service line at 877.895.8658 (Monday-Friday 8:30 AM-7:00 PM ET) or email us at customerservice@genomind.com.
